Privacy Policy (US Residents)
If you are not a resident of the United States, please click here for our Privacy Policy.
Effective Date: 8/17/2020
Last Revised Date:
Last Reviewed Date: 8/17/2020
Acker, Merrall & Condit Company and its affiliates, including, without limitation, Acker
Auction, Inc., Acker, Merrall & Condit (Asia) Ltd, Acker London Ltd., Acker Auction DE,
LLC and The Wine Workshop LLC (collectively, “Acker”, “we”, “us” or “our”) advertises,
promotes, sells and auctions wine, spirits and other alcoholic beverages, and related
products (collectively, “Products”) and provides other information and news related to
Products, in a variety of media (collectively with Products, the “Products & Services”).
We provide the Products & Services through a variety of methods, including, but not
limited to, auctions, consignments, wine seminars, tastings and other events, and
general purchases and interactions via our different social media and digital platforms
(collectively, the “Offerings”).
Please note that we use CCTV video at our various premises for security reasons. As
such, your physical presence at any of our premises may result in your image being
recorded and collected by Acker.
We consider the privacy of your data and information, whether corporate or personal, to
be of paramount importance. Information we gather from you as a consumer not only
enables the transactions and interactions between us, but also helps us continually
improve your experience with us and keep you informed of upcoming auctions, events
and other services that might interest you. This document constitutes a notice (the
“Policy”) from Acker to all customers or other individuals who reside in the United States
(“consumers” or “you”) regarding the collection and processing of their personal
information which is provided to or collected by us, by or through any of our Offerings.
This Policy and our practices comply with the California Consumer Privacy Act of 2018
(“CCPA”) and any terms defined in the CCPA have the same meaning when used in
this Policy. The treatment of any non-personal information is addressed in our Website
and Mobile App Terms of Use (found here).
1. COLLECTION OF INFORMATION.
In the course of our in-person interactions with you, and via our website (the “Website”)
and mobile application (collectively with the Website, the “Digital Platforms”), we collect
information that identifies, relates to, describes, references, is capable of being
associated with, or could reasonably be linked, directly or indirectly, with a particular
consumer or household (collectively, “personal information”). In particular, we have
collected the following categories of personal information from consumers within the last
twelve (12) months:
Personal information does not include publicly available information from government
records or de-identified or aggregated consumer information. Acker obtains the categories
of personal information listed above either directly or indirectly from you.
(a) Information Directly Collected.
The categories of information that we collect directly from you are: personal details (e.g.,
name, date of birth), contact details (e.g., phone number(s), email address(es), postal
address), transaction information (e.g., bidding or purchase records, shipping details,
information about items you purchase or wish to consign or have appraised), limited
CATEGORY EXAMPLES COLLECTED
A. Identifiers.
A real name, alias, postal address, unique personal identifier,
online identifier, Internet Protocol address, email address,
account name, or other similar identifiers.
YES
B. Personal information categories
listed in the California Customer
Records statute (Cal. Civ. Code §
1798.80I).
A name, signature, address, telephone number, driver’s license
or state identification card number, employment, bank account
number, credit card number, debit card number, or any other
financial information.
YES
C. Protected classification
characteristics under California or
federal law.
Age (40 years or older), race, color, ancestry, national origin,
citizenship, religion or creed, marital status, medical condition,
physical or mental disability, sex (including gender, gender
identity, gender expression, pregnancy or childbirth and related
medical conditions), sexual orientation, veteran or military
status, genetic information (including familial genetic
information).
NO
D. Commercial information.
Records of personal property, products or services purchased,
obtained, or considered, or other purchasing or consuming
histories or tendencies.
YES
E. Biometric information.
Genetic, physiological, behavioral, and biological
characteristics, or activity patterns used to extract a template
or other identifier or identifying information, such as,
fingerprints, faceprints, and voiceprints, iris or retina scans,
keystroke, gait, or other physical patterns, and sleep, health, or
exercise data.
NO
Internet or other similar network
activity.
Browsing history, search history, information on a consumer’s
interaction with a website, application, or advertisement.
YES
G. Geolocation data. Physical location or movements. NO
H. Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar
information.
NO
I. Professional or employment-
related information.
Current or past job history or performance evaluations. NO
J. Non-public education information
(per the Family Educational Rights
and Privacy Act (20 U.S.C. Section
1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an
educational institution or party acting on its behalf, such as
grades, transcripts, class lists, student schedules, student
identification codes, student financial information, or student
disciplinary records.
NO
K. Inferences drawn from other
personal information.
Profile reflecting a person’s preferences, characteristics,
psychological trends, predispositions, behavior, attitudes,
intelligence, abilities, and aptitudes.
NO
financial information (e.g., tokenized payment information in connection with your
purchases, wire instructions), information about your property in our possession or
storage, username and password, and identification information to enable account
recovery.
We collect this information from you in person (for example, at one of our wine events,
seminars or auctions) or via our Digital Platforms as further outlined herein.
(b) Information Automatically/Indirectly Collected.
Generally:
When you visit our Website (regardless of whether you create a user profile), the following
information about your visit is automatically collected by us, as it is sent by your browser
when you access any webpage:
your computer’s or mobile device’s operating system;
the application or software that you used to access our Website;
the time you accessed our Website;
your browser type, language configuration, clicks and page views;
the terminal with which you accessed our Website; and
the websites you visited before accessing our Website.
The aim of this automatic collection and processing is to obtain visit statistics in order to
improve our Website and your experience as a customer. In particular, we use IP
addresses to analyze trends, administer the Website and gather broad demographic
information for aggregate use. We may use “clear GIFs” (also known as “web beacons” or
“pixel tags”) or similar technologies, in the Website and/or in our communications with
you, to enable us to evaluate Website usage information about visitors to our Website,
target campaigns, upgrade visitor information and know whether you have visited a web
page or received a message. A clear GIF is typically a one-pixel transparent image
(although it can be a visible image as well), located on a web page or in an e-mail or other
type of message, which is retrieved from a remote site on the Internet thus enabling the
verification of an individual’s viewing or receipt of a web page or message . A clear GIF may
enable us to relate your viewing or receipt of a web page or message to other information
about you, including your personal information.
We offer sign-on services that allow you to use third party login credentials to access our
Website. You may choose to provide us with access to certain personal information stored
by such third party websites. The personal information we have access to varies by
website and is controlled by your privacy settings on that website and your consent. By
associating an account managed by a third party with your Acker account and authorizing
Acker to have access to this information, you agree that Acker may collect, use and store
information from these websites in accordance with this Policy.
Cookies:
We collect and use cookies via the Website. A cookie is a piece of data stored on your hard
drive containing information related to your visit to our Website. We use cookies on
certain of our pages to help analyze our web page flow, customize our services, content and
advertising, measure promotional effectiveness and promote trust and safety. Cookies
track your movement on our Website, including what you view and your transactions and
purchases. They essentially serve to improve and personalize your experience on our
Website.
A few important things you should know about our use of these technologies are that:
we offer certain features that are available only through the use of cookies and are
therefore one of the primary ways in which we announce a new feature that was added
since the last time you visited our Website;
we use cookies to help identify you, track information about you and maintain
your signed in status;
most cookies are “session cookies,” meaning that they are automatically deleted
from your hard drive at the end of a session;
you are always free to decline our cookies if your browser permits, although doing
so may interfere with your use of our Website or Products & Services;
you may encounter cookies from certain third parties, known as service providers,
that we have allowed on our Website and that assist us with various aspects of our Website
operations and services; and
you also may encounter cookies from third parties on certain pages of our Website
that we do not control and have not authorized (for example, if you view a web page
created by another user, there may be a cookie placed by that web page).
Google Analytics:
Please note that we use a tool called “Google Analytics”, and tools within it such as Google
Tag Manager and Google Firebase Analytics, to collect information about the use of our
Digital Platforms. Google Analytics collects use information regarding how often users visit
the Digital Platforms, what device they are using and what pages they visit when they do
so, and what other sites they visited prior to coming to our Website. We use the
information we get from Google Analytics to improve our Digital Platforms. Google
Analytics collects only the IP address assigned to you on the date you visit our Digital
Platforms, rather than your name. Google’s ability to use and share information collected
by Google Analytics about your visits to the Digital Platforms is restricted by the Google
Analytics Terms of Use and the Google Privacy Policy, found here.
Disabling Cookies and Google Analytics:
Most web browsers or Flash players have functionalities that can be set to block or refuse
the use of cookies on our Website. However, refusing a cookie may, in some instances,
hinder or curtail your user experience on our Website or certain areas of it. You may
disable all cookies as well as the use of Google Analytics for the Digital Platforms by
selecting the “Do Not Track” option available in your user profile, as well as at the bottom
of this Policy. By visiting the Digital Platforms without disabling these functions, you
accept the collection and use of cookies and of Google Analytics.
2. USE OF PERSONAL INFORMATION.
We may use or disclose the personal information we collect for one or more of the
following purposes:
to fulfill or meet the reason you provided the information (for example, if you
share your name and contact information to request a price quote, ask a question about our
Products & Services, or to register for one of our seminars or auctions, we will use that
personal information to respond to your inquiry or meet your request; if you provide your
personal information to purchase a product or service, we may use that information to
process your payment and, depending on the product or service, facilitate delivery; we may
also save your information to facilitate new product orders or process returns);
to provide, support, personalize, and develop our Products, & Services, as well as
our Offerings;
to create, maintain, customize and secure your personalized account with us;
to process your requests, purchases, transactions and payments, and prevent
transactional fraud;
to provide you with support and respond to your inquiries;
to provide you with details about upcoming auctions, events and other services
that might interest you;
to help maintain the safety, security and integrity of our Digital Platforms and
Products & Services;
to respond to law enforcement requests and as authorized or required by
applicable law, court order, or governmental regulation; and
as described to you when collecting your personal information or as otherwise set
forth in the CCPA.
Acker will not collect additional categories of personal information or use the personal
information we collected for materially different, unrelated or incompatible purposes
without providing you with notice.
3. SHARING OF PERSONAL INFORMATION.
Acker may disclose your personal information to a third party for a business purpose.
When we disclose personal information for a business purpose, we enter into a contract
with that service provider that describes the purpose and requires the recipient to both
keep that personal information confidential and not use it for any purpose except
performing the contract.
(a) Disclosures of Personal Information for a Business Purpose.
In the preceding twelve (12) months, Acker has disclosed the following categories of
personal information for a business purpose:
Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category D: Commercial information.
Category F: Internet or other similar network activity.
We share your personal information with the following categories of third parties:
service providers;
data aggregators; and
analytics services.
(b) Sales of Personal Information.
We do not sell your personal information.
4. RIGHTS REGARDING PERSONAL INFORMATION.
You have certain specific rights regarding your personal information, as outlined below.
(a) Access and Portability Rights.
You have the right to request that Acker disclose certain information to you about our
collection and use of your personal information over the past 12 months. Once we receive
and confirm your request, we will disclose to you:
the categories of personal information we collected about you;
the sources for the personal information we collected about you;
our business or commercial purpose for collecting or disclosing that personal
information;
the categories of third parties with whom we share that personal information;
the specific pieces of personal information we collected about you; and
if we disclosed your personal information for a business purpose, the personal
information categories that each category of recipient obtained.
(b) Deletion Request Rights.
You have the right to request that Acker delete any of your personal information that we
collected from you and retained, subject to certain exceptions. Once we receive and
confirm your request, we will delete (and direct our service providers to delete) your
personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our
service provider(s) to:
complete the transaction for which we collected the personal information, provide
a good or service that you requested, take actions reasonably anticipated within the
context of our ongoing business relationship with you, or otherwise perform our contract
with you;
detect security incidents, protect against malicious, deceptive, fraudulent, or
illegal activity, or prosecute those responsible for such activities;
debug products to identify and repair errors that impair existing intended
functionality;
exercise free speech, ensure the right of another consumer to exercise their free
speech rights, or exercise another right provided for by law;
comply with the California Electronic Communications Privacy Act (Cal. Penal
Code § 1546 et. seq.);
engage in public or peer-reviewed scientific, historical, or statistical research in
the public interest that adheres to all other applicable ethics and privacy laws, when the
information’s deletion may likely render impossible or seriously impair the research’s
achievement, if you previously provided informed consent;
enable solely internal uses that are reasonably aligned with consumer
expectations based on your relationship with us;
comply with a legal obligation; and
make other internal and lawful uses of that information that are compatible with
the context in which you provided it.
(c) Exercising Access, Data Portability, and Deletion Rights.
To exercise one or more of the rights described above in this Section 4 please submit a
verifiable request to us by either:
calling us at 877-ACKER-47 (877-225-3747); or
emailing [email protected].
Only you, or someone legally authorized to act on your behalf, may make a verifiable
consumer request related to your personal information. You may also make a request on
behalf of your minor child. You may only make a verifiable consumer request for access or
data portability twice within a 12-month period. The request must:
provide sufficient information that allows us to reasonably verify you are the
person about whom we collected personal information or an authorized representative;
and
describe your request with sufficient detail that allows us to properly understand,
evaluate, and respond to it.
We will only use personal information provided in a verifiable consumer request to verify
the requestor’s identity or authority to make the request. We endeavor to respond to a
verifiable consumer request within 45 days of its receipt. If we require more time (up to 90
days), we will inform you of the reason and extension period in writing. If you have an
account with us, we will deliver our written response to the email address associated with
that user account. If you do not have an account with us, we will deliver our written
response by mail or electronically, at your option. Any disclosures we provide will only
cover the 12-month period preceding the verifiable consumer request’s receipt. The
response we provide will also explain the reasons we cannot comply with a request, if
applicable.
We will not charge a fee to process or respond to your request unless it is excessive,
repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we
will tell you why we made that decision and provide you with a cost estimate before
completing your request.
5. REGISTRATION AND USER PROFILES.
In order to use certain features of our Digital Platforms (e.g.. placing an order, using our
Website or mobile app bidding platforms or viewing information related to an account) and
in order to participate in our auctions or certain other in-person events, you must register
for a user profile and be granted a username and password. Your password is PHP hash
protected. You may register for a user profile using our Digital Platforms or in person at
certain Acker events such as live auctions.
If your password has been compromised for any reason, you should immediately notify
Acker and change your password. We will never request your password or other highly
sensitive information via e-mail. If you receive an e-mail or other correspondence
requesting that you provide any sensitive information (including your Digital Platforms
password or credit card information) via e-mail or to a website that does not seem to be
affiliated with our Digital Platforms, or that otherwise seems suspicious to you, please do
not provide such information, and report such request to us.
6. SECURITY.
We have implemented appropriate security measures in order to protect your personal
information, both online and off-line. These include firewalls, IP blacklisting, protections
from brute force attacks, and other general security practices such as disabling ping-backs
and track-backs. We also utilize sophisticated third-party providers for secure server
infrastructure, as well as other generally accepted physical safeguards.
7. PROMOTIONAL CONTENT.
We offer promotional and marketing emails to keep you updated on our Offerings,
including sending you Product recommendations and other non-transactional
communications about us and our partners (“Promotional Content”). We request user
consent prior to sending you Promotional Content.
Consent may be given by you upon registration for a user profile by expressly opting in to
receive Promotional Content. Receipt of Promotional Content is opt-in only, and you must
communicate an email address to subscribe to it. You can choose to unsubscribe at any
time, by: (1) clicking the “unsubscribe” link at the bottom of any email containing
Promotional Content, which will take you to your account on the Website; (2) directly
through the account section on either of the Digital Platforms; or (3) by contacting Acker
directly.
The information discussed in this Section 7 may also be processed in order for us to more
effectively market our Offerings so that they are relevant to you.
8. NON-DISCRIMINATION.
We will not discriminate against you for exercising any of your rights under this Policy.
9. CHILDREN’S ONLINE PRIVACY PROTECTION.
We will not knowingly collect personal information from any person that is actually known
to us to be a child under the age of 16. IF YOU ARE UNDER 16 YEARS OF AGE, PLEASE DO
NOT USE OR ACCESS THE DIGITAL PLATFORMS AT ANY TIME OR IN ANY MANNER.
10. CHANGES TO OUR PRIVACY POLICY.
We reserve the right to amend this Policy at our discretion and at any time. We will take
appropriate measures to inform you of material changes to this Policy, consistent with the
significance of the changes we make, including by email or by notification on our Digital
Platforms. If you do not agree with the changes, you should notify us and immediately stop
using the Digital Platforms. You can see when this Policy has been last updated and
reviewed by checking the “Last Revised” and “Last Reviewed” dates displayed on the top of
the Policy.
11. CONTACT INFORMATION.
If you have any questions or comments about this Policy, the ways in which we collect and
use your personal information, or your choices and rights regarding such use, please do not
hesitate to contact us at [email protected] or via 877-ACKER-47 (877-225-3747).